What Shipping Options are Available?
There are various shipping options to choose from based on the delivery address you enter at checkout.
What does Delivery Cost?
The website will pre-determine the methods of shipping you are able to choose from based on the address entered in the checkout page. Your address will determine the courier company’s classification of the area (main or outlying centre), and what delivery will cost. The weight and dimensions of the the product(s) in your basket may also affect the delivery cost based on the volumetric weight.
*All shipping rates are subject to change without notice based on rate increases from the respective courier companies.
Can I Choose to Collect my Order?
Unfortunately the option to collect is no longer offered. We have become solely an online store.
How do I track my Order?
Your order can be tracked through our website in the “My Account” page. The tracking number and courier company responsible for delivering your parcel will be made available.
How Long will Delivery Take?
All orders will be dispatched by Diatek within two (2) working days upon receiving payment, providing stock is on hand. We have no control over the speed of delivery once the parcel is with the respective courier company.
The delivery time will be dependent on you location, and the shipping option chosen. Most parcels will be delivered the day following collection by the respective courier for main centres.
Can the Courier Deliver to my PO Box?
No, you need to provide a physical address (work or residential) for the courier to deliver to, as they don’t deliver to PO Boxes.
All deliveries will be made during working hours, and require someone to be present at the address for the parcel to be signed for.
When do I Qualify for Free Shipping?
All orders that are greater than or equal to the value of R1500.00 are subject to free shipping.
*Subject to change based on the order’s volumetric weight and delivery address.